Resume

Experience Snapshot

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August 2023 - Present

System Administrator

Mathy Construction / ALM Holdings - Onalaska, WI

  • Administer Microsoft 365 and enterprise SaaS platforms to support secure access and a consistent user experience.
  • Build and maintain Power BI dashboards for ticket trends, asset inventory, and IT performance visibility.
  • Lead improvements for provisioning, offboarding, and endpoint deployment using Intune and Windows Autopilot.
  • Manage 2,500+ IT assets, support 3,300+ users, and close 4,000+ service requests.

January 2023 - July 2023

IT Support Specialist

City Brewery - La Crosse, WI

  • Provided hardware, software, and desktop support in a production environment using KACE ticketing.
  • Delivered in-person and remote support for non-technical users with an emphasis on communication and timely resolution.
  • Supported endpoint provisioning and resolved 800+ tickets while maintaining support documentation.

August 2022 - January 2023

IT Intern

City Brewery - La Crosse, WI

  • Assisted with hardware setup, troubleshooting, and deskside user support.
  • Managed service desk tickets and supported deployment of computers and mobile devices.

Systems and Tools

Core Categories

A structured snapshot of the main systems, platforms, and work areas I use across administration, support, reporting, and operational improvement.

Systems & Infrastructure

01Windows 10/11 Administration
02Active Directory
03Entra ID
04Remote Access/VPN

Endpoint Management

01Microsoft Intune Administration
02Windows & iOS Management
03Mobile Device Management

Deployment & Provisioning

01Windows Autopilot
02iOS Enrollment
03Application Deployment

Reporting & Analytics

01Microsoft Power BI
02Operational Dashboards
03Service Metrics Analysis

Technical Support & Operations

01IT Service Operations
02Incident Resolution
03End-User Support

Documentation & Process Improvement

01Technical Documentation
02Workflow Improvement
03Process Standardization

Education

Bachelor of Science - Elementary Education

University of Wisconsin-Eau Claire

August 2015 - May 2019

Additional IT Coursework

Associate degree coursework in IT-Web and Software Development at Western Technical College.

Certifications

Professional Certifications

Cisco

CCNA: Introduction to Networks

Issued January 17, 2023

Networking Academy credential covering network fundamentals, IP connectivity, switching, IP services, and IPv4/IPv6 addressing through coursework, labs, and final assessment.

Microsoft

In Progress

Microsoft Certified: Power BI Data Analyst Associate (PL-300)

Focused on preparing data, modeling data, visualizing and analyzing data, and managing and securing Power BI.

View certification details